All orders with a minimum value of $79.99 CAD ship free within North America. Orders under $79.99 CAD are charged a flat rate of $9.99 CAD for orders to Canada and $19.99 CAD for orders to the US. All orders automatically ship insured for the full value of order and include a tracking number provided to customer on shipment creation.
Items will be shipped via the best method balancing cost and transit times. Methods can include Canada Post Expedited Parcel, Canpar, Purolator, UPS and Fedex.
Typical transit times for shipments are as follows:
- Alberta – 1-2 business days
- British Columbia , Saskatchewan, Manitoba – 2-3 business days
- Ontario, Quebec, Northwest Territories, Yukon Territories – 3-5 business days
- Maritimes - 5-7 business days
Shipments to the US ship via Canada Post Expedited Parcel and are transferred to USPS once the shipment enters the US. Transit times vary. US orders may be subject to customs/duty charges which are the responsibility of the customer.
We believe as strongly in customer service as we do in our products, and we want you to love your new instrument, so if you have any questions or concerns, please contact us at firstname.lastname@example.org so we can help solve the problem to your satisfaction.
We offer full refund within 30 days of order if you don't love your purchase.
To be eligible for a return, your item must appear unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are processed on receipt of the product and inspection confirming "as new" condition. Refunds may take 2-3 days to appear on your statement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
All products are covered by 1 year manufacturer warranty against manufacturer defect. Manufacturer warranty does not cover problems that arise due to especially high/low humidity or temperature levels.