LIMIted time offer - 40% off Kohala Soprano - plus all ukes ship free in north america

FAQs

Company

Where can I try a Honolua Ukulele?

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We partner with reputable independent music stores across Canada.  New dealers are added throughout the year as our network continues to expand.  You can find an up-to-date list of our dealers here.

I am interested in becoming a dealer for Honolua Ukuleles.

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If you are the owner or purchaser for an independent music store in North America, we'd love to hear from you to see if we are a fit.  Contact us by clicking Let's Chat in the bottom right hand corner, or email us at info@honoluaukuleles.com.

Do these ukuleles have a warranty?

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Of course, all products we sell, including ukuleles, are covered by a 1 year warranty.  

Is it safe to order from your website?

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Your personal information is safe with us.  We use Shopify Payments and Paypal as our payment processors and we never receive any of your financial information.  Both providers use every available safety measure when processing transactions.  We will never share any of your personal information with any third party.

I am a professional musician and I'm interested in using a Honolua Ukulele.

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We love helping musical road warriors.  If music is more than just a hobby for you, we want to help.  Hit Let's Chat in the bottom right hand corner and let's work something out.

I want to help make Honolua Ukuleles even better.

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If you have feedback, a suggestion, a complaint, or you just want to share a family recipe with us, we want to hear from you.  Hit Let's Chat in the bottom right hand corner of this page or contact us at info@honoluaukuleles.com.

The Ukuleles

How do I tune my ukulele?

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First you'll need something to tune it with.  We suggest this Snark tuner but you can also use other electronic tuners or even a tuning app on your phone.  The standard tuning for soprano, concert and tenor ukuleles is GCEA (from the top string to the bottom if you are right handed).

Why won't my ukulele stay in tune?

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Ukulele strings take up to a couple of weeks to become fully stretched so it is normal to need to tune often in that first week.  You can speed the process by stretching the strings every day and tuning your uke at least twice a day in that first week.

Can I get one of your ukuleles in a left handed version?

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Yes!  We now ship all models in left handed orientation.  We don't have the option on each model page because we don't want to confuse those right handers, but you can add a Special Instruction at checkout to us requesting a left handed version.  Or just contact us once you've placed your order to let us know you need a southpaw.

Do you make a baritone model?

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Not yet, but baritones are on our roadmap for the future.

Some of your models say "Solid Top" in their title, what does this mean and why would I want it?

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We try to make sure customers know which models have a solid top because our solid top models are part of what sets us apart from other ukulele brands.  The alternative to a solid top is a laminate top, which is much more rigid.  The top of a ukulele is the biggest factor to the sound that comes out of it, and a solid top instrument will vibrate much more than a laminated top, thus producing more overall volume and tone.  We are proud to build some of the least expensive solid top models on the market.

Does my ukulele require any special maintenance?

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As with all instruments, you'll want to avoid extreme temperatures, cold or hot.  Otherwise, there isn't much to it.  We highly suggest you use a ukulele humidifier like this one with all of our solid top models.  A solid top instrument can dry out much easier than a laminate one, and the symptoms of dryness, including sharp fret ends, cracking, and a sinking top, are not covered under warranty, so take care of that thing!

When do I need to change my strings?

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This can vary for people, depending on how much you play, but we suggest changing the full set twice per year.  If a string breaks, the full set should be changed out.  Fortunately, string changes are very easy to complete with our bridge pin bridges.  

What strings should I use to restring my ukulele?

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Aquila strings are the most common and popular brand for ukuleles.  Make sure that you are using the set that matches the size of your ukulele.  

I'm not sure what ukulele size is right for me?

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We have a full blog article covering this topic here.

I'm not sure which model is right for me?

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We have a full blog article covering this topic here.

Can I play songs other than "Somewhere Over the Rainbow" on my ukulele?

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Yes!  And you should!  

Shipping & Returns

Do you ship to the US?

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Yes, we can send anything on our site to the US and you can view prices in USD by selecting USD in the currency selection tool in the upper right hand corner of this page.  Orders to the US may incur customs charges that are the responsibility of the customer.

Do you ship internationally?

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Currently we only ship within Canada and the US but we will add more countries in the future.

How much is shipping going to cost?

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Orders of $79.99 CAD or more ship free within Canada and the USA.  That means all ukuleles include free shipping in North America!  Orders under $79.99 CAD are charged a flat rate of $9.99 CAD in Canada and $19.99 CAD to the USA.

When will my order ship?

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We ship nearly every order within 24 hours of receiving it.  Orders placed on the weekend will be shipped on the Monday.

When will I receive my order?

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Transit times vary by shipping address, but orders usually arrive within these estimates:

to Alberta - 1-2 business days

to BC, Sask, Man - 2-3 business days

to Ont, Qc, NWT, YT - 3-4 business days

to Maritimes - 4-5 business days

to USA - 5-7 business days

What shipping carriers do you use?

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Your order could be shipped with Canada Post, Canpar, FedEx, UPS, Purolator or USPS.  We ship via whichever method works best for your shipping address based on cost and estimated delivery time.

Can I track my order?

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Yes, all orders are shipped with a tracking number.  An email with your tracking number is sent to you once the shipment is created.  If you can't find that email, check your junk mail folder or contact us.

My order hasn't arrived, where is it?

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Uh-oh.  If you have passed the estimated delivery date associated with your tracking number, please contact us and we will get to the bottom of it for you.  Note that the estimated delivery dates are rarely met in December and small delays may occur.

What is your return/exchange policy?

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Your complete satisfaction is our service standard.  To that end, you have 30 days from your order date to initiate a return/refund/replacement if you aren't totally satisfied.

How do I return an item for refund/replacement?

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If you have a problem with your order, are unhappy with your purchase, or have a warranty claim, just contact us and we will work with you to correct the problem.

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